WHAT YOU NEED TO KNOW
Your Questions, Answered
1. How do I book a trip with your travel agency?
You can book a trip with Moohn Travel by visiting our contact page and submitting an enquiry via our contact form or contacting our team directly over the phone or by email.
2. What kind of trips do you offer?
We offer a wide range of trips including package tours, cruises, adventure trips, family vacations, and more. We can also customise a trip to meet your specific needs and preferences.
3. Can I make changes to my booking after it's been confirmed?
Yes, you can make changes to your booking depending on the availability and supplier terms and conditions. Please contact our team as soon as possible to discuss any changes you may need to make.
4. Do you offer travel insurance?
We can make suggestions for travel insurance companies to help protect you in case of unforeseen circumstances during your trip. However, we currently do not book travel insurance.
5. Can I request special accommodations or dietary needs?
Yes, you can request special accommodations or dietary needs when booking your trip. Please let our team know about any specific requirements you may have, and we will do our best to accommodate them.
6. What happens if my flight or trip is cancelled?
If your flight or trip is cancelled, our team will assist you in rescheduling or finding alternative arrangements. We will work with you to minimise any inconvenience and help you make the necessary changes. Please also note that all cancellations and amendments are subject to our supplier terms.
7. How can I contact your travel agency during my trip?
You can contact our travel agency during your trip by using the contact information provided in your itinerary or by reaching out to our team through our website.
8. Do you offer group travel or corporate travel services?
Yes, we offer group travel and corporate travel services for businesses, organisations, and special events. Our team can help you with arranging group bookings and planning tailored itineraries for your group.
9. Are there any travel restrictions or advisories I should be aware of?
Our team stays informed about travel restrictions and advisories, and we will inform you of any relevant information related to your destination. It's also recommended to check with relevant authorities and government websites for updated travel advisories, these are listed at the bottom of our website.
10. How can I provide feedback about my trip experience?
We welcome your feedback about your trip experience. You can provide feedback on Google reviews or by reaching out to our team directly or when you receive our feedback prompt email. Your input helps us improve our services and provide better experiences for our clients.
